Booking terms

Our full terms and conditions govern every booking. They are published as a PDF so the wording matches the document you agree to at checkout, clause for clause.

Terms and Conditions (PDF, 28 pages)

What they cover

• How a contract is formed, and when we act as provider or as intermediary
• Prices, payment, coupons and ticket certificates
• Cancellation, changes and the Enhanced Cancellation Terms
• Event terms set by organisers, and what happens if an event moves or is called off
• Withdrawal rights, including the exception for leisure services on a fixed date
• Liability, force majeure and complaints

Questions

If anything in them is unclear, ask before you book — write to hello@lightsout.gp and we will explain the clause in plain terms.